FAQ

Frequently asked questions about Geeks on Call onsite computer support services.

How do I make a booking for a Geek to come out and help me?

Simply phone your local 1300 number and we’ll promptly organise an appointment with your local Geek. Go to our contact page for the contact details of your nearest Geeks on Call team.

Who are Geeks on Call clients?

Our clients are residential users, home-based businesses, small businesses and large companies with offices across Australia. In short, whether you have one computer or 1000 you can benefit from Geeks on Call’s amazing computer repair and support services.

Do Geeks on Call perform on-site services?

Yes, our Geeks come to you. We do our computer repairs or servicing work on-site at your home, office or business… Even your car!

Where are Geeks on Call based?

We currently have Geeks in Adelaide, Perth, Melbourne, Canberra, Sydney, Brisbane and the Gold Coast. Our national coverage means we will have a local Geek available to help you and your computer when you need.

How do I pay?

We accept cash, cheque or credit card. Credit accounts are available for approved business clients.

What kinds of computers do you service?

We service and support Windows-based and Apple computers, and server environments including Windows, Linux and Citrix.

Do Geeks on Call sell computer systems or parts?

Absolutely! We do much more than repair computers, we can supply desktop computers, laptops, computer peripherals, servers and more.

What if my computer needs to have a Windows operating system reinstalled? What do I need to know and what steps can I take to prepare for this?

In some cases a complete erasure of the hard drive and reinstallation of the Windows operating system may be required (for example, after a serious virus infection). To prepare for a Geek visit, please gather all of the CDs or installation disks that came with your computer. You will also want to make a list of where important data files are stored so we can perform a data backup for you.